Credited as the the man behind India's burgeoning BPO industry, Bhasin founded Genpact in 1997.
Following stringent cost-cutting measures by business process outsourcing units and IT firms across the country, the business of call centre cab owners has dwindled by anywhere between 5 and 40 per cent.
Plans another $1-billion fund, wants to expand core team in India.
Kenneth Haywood, the US national who gave the Indian police a slip, remains a mystery. Rediff's Matthew Schneeberger investigates.
Sundaram Business Services, a wholly owned subsidiary of Sundaram Finance, has picked up 74 per cent equity stake in the Chennai-based business process outsourcing firm Professional Management Consultants for an undisclosed amount.
The global spend on business process outsourcing is estimated to be $234 billion in 2005 while the global human resources outsourcing (a comparatively new phenomenon) size is estimated at $ 67 billion, which is 29 per cent of the global BPO pie.
Eyeing India as one of its fastest growing markets, world's fifth largest insurer Aviva Plc wants to infuse more capital in its Indian venture when FDI limit is raised and plans to hire 3,000 more people by 2006
The Indian business process outsourcing (BPO) industry gave a thumbs-down to the US Call Centre and Consumer Protection Bill, terming it another "protectionist" measure by the country.
Hedge funds operating in the US and other parts of the world provide a good business process outsourcing opportunity for India, given the business model of the funds shifting their assets from one market to another, experts have said.
Even as IT majors are hiring in fewer numbers this financial year on the back of a slowing global economy and trauma in the banking, finance and insurance services (BFSI) sector, Indian business process outsourcing (BPO) firms--captive and pure play--appear bullish. They are increasing their headcount in the country, attributing their optimism to business ramp-ups over the last couple of months and an increased acceptability of offshore work.
Teekli and Bagar, dusty hamlets in Gurgaon and Jhunjhunu, where most women are found in purdah and are not permitted to venture outside their homes are gradually witnessing a silent revolution through BPO that allow women to find jobs within the boundaries of the village and in turn become financially independent.
IT bellwether Infosys Technologies is on the prowl to acquire small and medium business process outsourcing companies that fit strategically with the operations of its subsidiary, Infosys BPO.
Continuing its inorganic growth strategy, Aegis, the Essar group's business process outsourcing arm, has signed a deal to acquire UCMS Group, an Australian firm, through an all-cash transaction worth AUD 54 million (around Rs 203 crore).
The worldwide business process outsourcing market is forecast to grow by 6.3 per cent globally and 17.9 per cent in the Asia-Pacific during the year 2011, says a study by market research firm Gartner.
Jahnavi Kaushik, a customer care executive with a BPO, was shocked when an overseas caller abused her and blamed India for his pink slip. As the controversy on outsourcing snowballs, the BPO industry in India has started facing backlash calls.
The company's net profit stood at $38.5 million in the January-March quarter of 2012, Genpact said in a statement.
A two-day conference to highlight emerging business opportunities in India and Malaysia, especially in Information Communication Technology, business process outsourcing and biotechnology sectors, will be held in January 2005 in the Malaysia.
In its first ever acquisition in India, global information technology major IBM has agreed to acquire India's third largest business process outsourcing firm Daksh eServices to add skills in strategic areas.
Indian export-oriented information technology (IT) and business process outsourcing (BPO) firms may be grappling with an appreciating rupee and clouds of doubt looming over the extension of tax sops for the sector beyond 2009. An Everest-Nasscom study points out that the domestic BPO market, with a growth rate of 50 per cent over the last five years, has grown faster than the overall Indian BPO market to reach nearly $1.6 billion (Rs 6,400 crore) by end of FY2008.
At present, at least, five over $500-million deals are being discussed for potential acquisition.
Eyeing a revenue contribution of about six per cent from its business process outsourcing division, Hughes Software Systems will double the division's current manpower strength of 300 in 2004.
The peace between erring employees and the company was brought in after the intervention of Nashik Deputy Labour Commissioner R S Jadhav.
Sensing the high stress levels among employees that lead to lower productivity and higher attrition rates
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